Frequently asked questions

Where do we ship?

It depends on the product.

For "Fresh" flowers, we only ship to NYC and it's nearby states usually within 50 air miles of NYC. (2-3 days by mail)

For Eternal Flowers (preserved flowers):

We ship to all over the world.  Additional Freight charge may apply if you ship to outside of the united states.

Which Shipping Method should I choose?

2 days within NYC

  • It will be delivered 2 days after the date of order(example: ordered on Monday, delivery will be on Wednesday)

  • Hand delivered

  • Within 30 miles of Brooklyn NY

Next days within NYC

  • It will be delivered next day after the date of order(example: ordered on Monday before 10PM EST, delivery will be on Tuesday)

  • Hand delivered

  • Within 30 miles of Brooklyn NY

Next Day Pick up @ designated Location

  • It will be delivered to pick up location next day after the date of order(example: ordered on Monday before 10PM EST, delivery will be on Tuesday)

  • Pick up @ Latoue  8208 3rd Ave, Brooklyn, NY 11209

  • Please speak to the Front Desk for flower pick up

  • Present your order number

BY Mail - Eternal Flowers only(USA)

  • It will be delivered within 3-5 days after the date of order(example: ordered on Monday before 10PM EST, delivery will be on Thursday or Friday)

  • Mail delivered

  • Within the united state.

  • Additional freight charge may apply.

  • Tracking Number provided

(Worldwide) - Eternal Flowers only

  • It will be delivered within 10-20 days after the date of order

  • Mail delivered

  • Worldwide

  • Additional freight charge may apply

  • Tracking Number provided

No one is home?

  • If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (put this info in special request: front/back of the house or with reception/neighbor).

  • We will always call the number provided to ensure the Roses are delivered to you. If the recipient is not home, our drivers will leave the box of roses outside the house where they deem safe. At this point, we take no liability for the delivery of your gift. If in the unlikely instance your Roses cannot be found, we accept no responsibility and are unable to provide a refund since Roses are perishable items we would have done our best to contact the sender and or the recipient.

Mother's Day and Valentine's Day

Due to popular demand during Mother's Day and Valentines periods, we offer a specially curated range, guaranteed to please your recipient. During these periods, however, please note the following:

  • No address changes are possible once the order is submitted, please check your Shipping address before submitting your order.

  • Deliveries will be made between 7am-6pm. No special delivery times can be requested.

  • Special delivery requests cannot be made during valentines day periods.

  • Valentines period is from Feb 1st - 15th Feb, during this period these delivery terms will apply.

  • Promo codes cannot be used during these period.

Who do I contact for any changes?

Holiday Deliveries

We're Closed on the following Holidays:

  • New Years Day

  • Christmas Day​

Events or Weddings

For event planning and weddings please speak to one of our customer service representative via the methods below:

    • Facebook
    • YouTube
    • Instagram

    ©2019 Doing Business as Advanced Floristry LLC

    220 Stewart Avenue, Brooklyn NY 11237